Frequently Asked Questions
Find Your Answers Here
As a seeking consumer, asking the right questions is very important. Below you will find a compilation of the most common questions I’ve been asked about the counselling services I provide. If you still have questions after reading through the FAQs, please give Zeynep a call or send through an email about your inquiry, we will endeavour to return your query within 24 hours.
How Can I Book a Session?
You can conveniently book a session online yourself at a time and date that suits your schedule the best, no matter which part of the nation (or world) you are located at. Alternatively if you are seeking a more specific type of therapy you may also e-mail Zeynep through the "Get in Touch" links available on the webpage(s).
How Much Does Counselling Cost?
Effective as of 18th of March:
General Counselling (1 Hour and 30 Minutes): $130.00
Counselling Package #1 (1 Hour and 30 Minutes): $350
Counselling Package #2 (1 Hour and 30 Minutes): $550
Intergenerational & Family Trauma (1 Hour): $60.00
Mindset Makeover (1 Hour): $60.00
Workshop Presentations: $150
Do You Offer Rebates?
As a private counselling service, we are not in a position to participate in the mental health plan scheme and as such rebates do not apply. We have found that our client base prefer this option as this means their clinical profile does not "attach" them to a mental health plan scheme.
How Does Counselling Help?
When we are in distress, the experience of that situation alone can be incredibly isolating and confusing. The heart of all successful counselling is the rapport you build with your counsellor. When the right trust and comfort is established between you and your therapist, incredible discoveries can take place. Counselling is always a safe and confidential space, your counsellor will not judge or criticise you or your story.
How Many Sessions Will I Need?
Counselling is a very personal journey that is unique to each individual. For some people one or two sessions is sufficient to address a particular situation at that time, but for others it may take many more. Together with your counsellor, you will develop an agreed plan of treatment, which will be frequently reviewed together over the course of your counselling journey.
How Is Counselling Currently Offered?
Currently, we are offering our services Online via Zoom. This is a great option for those that can not make it to our practice. According to previous testimonials, this has been especially useful for women who have a busy schedule or have young children who can not make the time to leave the home, but are in need of that extra support. A private practice is currently under management and is subject to availability per client's need and/or demand.
Important: Please note that at this stage we do not offer Online Counselling to couples or groups.
How Can I Get the Most From my Counselling Sessions?
First and foremost, if you find that you simply can not connect with your counsellor or that counselling is not benefitting you, it is completely OK that you raise this with your therapist. This is to ensure that your therapist can discuss, unpack and offer different alternatives that may benefit you instead. We always encourage our client's to shop around for the right service that they think will work best for them.
If your therapist has set "homework", do it. This ensures that the effectiveness of the counselling sessions continue outside of the period you have with your therapist. Counselling is an active process, although it may seem like all you are doing is nothing at all but just talking!
Someone Else is Paying for me to Attend Counselling, Do They Have Access to my Files?
All that you share in your counselling session remains confidential no matter who is paying for your counselling.
The only exception to this policy is:
If your counsellor is subpoenaed by an Australian court order
If you have disclosed an active plan of suicide to harm yourself or another person(s)
If a minor's wellbeing is at immediate risk.
This means that if information regarding domestic violence, neglect, physical and verbal abuse towards a child is disclosed to your counsellor, your counsellor will have to break that confidentiality agreement and report to the necessary services (DHHS, Child Protection, Child Safe etc).
Please refer to our Disclaimer policy which clearly outlines Confidentiality legislation by Victorian and State Law.
What Does Client Confidentiality Mean and When Does it Not Apply?
Client Confidentiality is simply an agreement that whatever the client discloses, remains between the client and the counsellor and will not be shared by anyone no matter who they are. The only exception to this agreement is if your counsellor is ordered by the Court Law of Victoria that their notes have been subpoenaed. Another exception is that if you present with strong order to commit suicide with an active plan, your counsellor is obligated by a duty of care to ensure that you are safe. Lastly, if you disclose to your counsellor that a child you know of (wether your own or that is known to you) is in direct contact with physical or intense verbal abuse, neglect or significant harm, your counsellor is bound by Law to report this to the appropriate authorities to ensure the safety and wellbeing of the child.
When a booking is made, your counsellor will send digital copies of all Disclaimer and Privacy Policies to give you as much information as possible regarding the applications and breaches of Confidentiality. If you have made a booking, please read thoroughly all files and documents carefully.
Please note that if these are the conditions of your situation, your counsellor can not under any circumstances make promises with you to "keep this a secret" or negotiate this policy with you. We are here to support, empower and ensure you are protected from the possible harm you are facing.
Why Does my Counsellor see a Supervisor?
It is a PACFA requirement for all counsellors and practitioners to have their work overseen by a senior registered counselling supervisor. Whilst working as a therapist is incredibly rewarding, it can at times also be extremely demanding on an emotional level leading to fast burn-out. Self care is extremely vital to survive in a field such as counselling; that is why counsellors who are supervised have an opportunity to reflect on their practice(s), are encouraged to hold accountability and are pushed to extend their learning to fruitfully grow in this demanding field. As such supervision, can contribute to a practitioners growth, both professionally, ethically and personally.